Customer support

Help for learning, readiness and payments.

Get help

Email support@theai.institute. Include your account email, the page and what went wrong. Do not send passwords, card details or private reports.

Payments and refunds

Include the receipt or invoice reference, but not payment-card details. Refund requests follow our refund policy.

Privacy and data requests

For access, correction, deletion or privacy complaints, email privacy@theai.institute. We may need to verify your identity before acting.

Security reports

Email security@theai.institute with a concise description and safe reproduction steps. Do not access other people's information, disrupt the service or include sensitive data in the report.

Service incidents

For an active customer-impacting incident, put “service incident” and the affected product in the subject line. We’ll investigate and contact the customer on record.